One of our readers just relayed an uplifting story. It shows that with a little honesty and kindness you can turn a potentially negative experience into a positive one. Here's what she said:
Have you been on the phone with "customer support" or "tech support" lately? (especially when the company has moved their support to another country? Not only can one not hear clearly, it's the devil to figure out what the tech is saying! I have learned that it helps to explain right away that I have a hearing disability, and please would they speak slowly and clearly. The first time they cooperate, I thank them profusely and they are more than willing to be helpful. At the close of the session, I make sure to let them know that I appreciate their patience, and convey this to their supervisor if the opportunity arises.
No comments:
Post a Comment